Terms and Conditions
1. Return Policy
We guarantee your satisfaction. If you are not satisfied with your purchase in any way, we want to make it better. We will accept returns on any unused or unopened products within 30 days of the order being processed. Damaged items will of course be replaced at no cost to you. But you will have to pay for shipping back to us. Please inspect packages closely for damages and report problems to us immediately. Shipping costs are not refundable on orders and on returned items. If you enter the wrong address upon checkout. The customer is responsible for the cost of reshipping the package.
We have a 15 day full money back guarantee. But due to Covid- 19 we are not taking any returns at this time! We are sorry for the inconvenience!
3. Customer Service
Please email us if you have any questions, suggestions, comments. We love to hear from you! Our goal is to provide you with the best possible quality handmade products, and we are proud of what we make. At any time, feel free to contact us at firstname.lastname@example.org regarding your order or questions about your order. Email is the fastest way to reach us, we will respond within 24 hours. Thank you!
4. Shelf Life
All of our products are handmade with natural ingredients. We try to minimize the number of preservatives and synthetic ingredients we use in our products. This unfortunately means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the aroma of certain essential oils and colorants will diminish over time once exposed to air. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store soaps in a cool and dry place. Avoid excessive heat or exposure to direct sunlight.
All orders are shipped within 2-3 days if payment has been received. Our preferred method of payment is credit card. Orders placed on our site are encrypted with SSL (Security Socket Layer ) technology. That means our secure server encrypts all information you input to our cart before it is sent to us. This technology can be trusted to send information over the internet.
After you have filled your cart and are ready to order, you are given several options to pay.
1. Credit Card
We accept credit card payments from the following merchants: Visa, Mastercard, Discover and American Express. All credit cards are process through Authorize.net, a payment gateway system. This is absolutely the most secure way to process credit cards on the internet.
2. Check or Money Order
Simply click this option for payment, and follow the instructions on screen. Your order will not ship until we receive your payment.
3. Local Delivery
We do offer delivery local orders within a 10 miles range for an additional of $5 of your total purchase. Please call 619-6305735 to schedule a time that is convenient for you. At this time we do not own a retail location. But we can deliver your order to you!
We ship USPS Priority Mail or UPS on domestic orders. Other shipping options or carriers may be available by request at an additional charge. All orders will be processed and mailed within 1 week due to Covid- 19 and back orders . UPS orders are not deliverable to post office boxes.
1. USPS Priority Mail
A minimum $4.95 charge will apply to any order regardless of weight. Orders should arrive within 2 to 4 business days anywhere in the continental US. It is a great service for orders under 5 LBS. Heavy orders will ship by UPS.
NOTE: Insurance is also available upon request
2. International Orders
For customers outside of the U.S., we ship by Global Priority Mail or Air Mail. To note that shipment may be subject to taxes levied by the destination country. We are not responsible for any VAT, other applicable taxes, or duties on any shipments. Any such fees due are the sole responsibility of the recipient. Please contact us if you are not within the US prior to ordering.